Shipping policy

Shipping Policy

Last updated: 7 September 2026

Thank you for shopping with BenzVendz Australia.

This Shipping Policy explains how we process, dispatch and deliver orders within Australia and internationally.

By placing an order with BenzVendz Australia, you agree to the terms outlined below, together with our Terms of Service and Returns and Refunds Policy.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Business days are Monday to Friday and exclude Queensland and Australian public holidays.

During peak periods, promotional events, product launches or unusually high order volumes, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided where available.

Free Same-Day Local Delivery – Townsville

BenzVendz Australia offers FREE same-day local delivery for eligible orders of $50 or more to delivery addresses located within 10 km of our base at 525 Ross River Road, Cranbrook QLD.

To qualify for free same-day local delivery:

  • Your order subtotal must be $50 or more.

  • Your delivery address must be within 10 km of 525 Ross River Road, Cranbrook QLD.

  • The same-day delivery option must be available at checkout.

  • Your order must be placed early enough for us to reasonably fulfil delivery on the same day.

  • All products in your order must be available and ready for fulfilment.

Eligible customers will not be charged a delivery fee for this service.

Orders under $50 do not qualify for free same-day local delivery and will be subject to the delivery options and charges displayed at checkout.

Same-day delivery availability may be affected by:

  • Order volume.

  • The time the order is placed.

  • Product availability.

  • Delivery access.

  • Public holidays.

  • Severe weather.

  • Traffic or transport conditions.

  • Unexpected operational circumstances.

If an eligible same-day order cannot be delivered on the same day due to circumstances outside our reasonable control, we will arrange delivery as soon as reasonably possible.

Customers must provide a complete and accurate delivery address, contact number and any relevant access instructions.

Free same-day local delivery applies only to eligible addresses within the stated 10 km delivery radius.

Estimated Delivery Times Within Australia

Estimated delivery times after dispatch are:

  • Queensland: 1–3 business days

  • New South Wales, Victoria and ACT: 2–5 business days

  • South Australia and Tasmania: 3–6 business days

  • Western Australia and Northern Territory: 5–8 business days

These delivery periods are estimates only and are not guaranteed.

Delivery may take longer during public holidays, peak shopping periods, severe weather events, transport disruptions, courier network delays, remote or regional deliveries, or other circumstances outside our reasonable control.

Shipping Within Australia

BenzVendz Australia ships Australia-wide using trusted postal and courier providers.

Shipping costs are calculated at checkout based on factors including parcel size, parcel weight, delivery location and selected shipping service.

Additional charges may apply to remote, regional or difficult-to-access locations.

Where tracking is available, customers are encouraged to monitor the progress of their delivery using the tracking information provided.

Packaging of Collectables

We understand that packaging condition can be an important part of the value and presentation of collectable products.

We take reasonable care when packing orders and use appropriate protective packaging to help safeguard collectables during transit.

However, minor movement or handling marks may occasionally occur during transport despite appropriate packaging.

If your item arrives significantly damaged, faulty or otherwise affected during delivery, please contact us in accordance with our Returns and Refunds Policy.

Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

International Shipping

BenzVendz Australia offers international shipping to selected countries and regions.

Available shipping methods, charges and estimated delivery times will be displayed at checkout where international delivery is available.

International delivery times vary depending on destination country, customs processing, local postal or courier services, border and security procedures and international transport conditions.

International delivery estimates are indicative only and cannot be guaranteed.

Customs, Duties and Taxes

International orders may be subject to import duties, customs charges, VAT, sales tax, goods and services taxes, government processing fees or other local charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge paid to BenzVendz Australia.

BenzVendz Australia does not control customs charges and cannot predict what fees may apply in a particular country.

Customers are responsible for ensuring that products ordered from BenzVendz Australia can legally be imported into their destination country.

International Customs Delays

International orders may be inspected or processed by customs or border authorities.

These procedures can result in additional delivery time.

BenzVendz Australia is not responsible for delays caused by customs authorities, border agencies, international transport providers or local postal and courier services where the delay is outside our reasonable control.

We will assist with reasonable shipping enquiries where possible.

Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your street address, suburb or city, state or region, postcode, country, and apartment, unit or building details where applicable.

BenzVendz Australia is not responsible for delivery delays caused by incorrect or incomplete address information supplied by the customer, except where required by law.

If an order is returned to us because of an incorrect or incomplete address, additional postage charges may apply if you request the order to be resent.

Failed Delivery and Uncollected Parcels

If you are unavailable when delivery is attempted, the postal or courier provider may leave the parcel in a safe location, leave a collection notice, deliver the parcel to a collection point, attempt redelivery or return the parcel to us.

The delivery method used will depend on the policies of the relevant postal or courier provider.

Customers are responsible for collecting parcels within the timeframe specified by the carrier.

If a parcel is returned to BenzVendz Australia because it was not collected or delivery was refused, additional postage charges may apply for redelivery.

Any refund may be reduced by reasonable delivery or return postage costs where permitted by law.

Authority to Leave

Where a customer selects or authorises an Authority to Leave delivery option, the parcel may be left at the nominated address without obtaining a signature.

Customers should only select Authority to Leave where they consider the delivery location secure.

Any rights or responsibilities associated with an Authority to Leave delivery remain subject to applicable consumer law and the terms of the relevant carrier.

Tracking

Tracking details will be provided for eligible delivery services.

Tracking information may take some time to become active after the order has been dispatched.

If tracking has not updated for an extended period, please contact us and we will assist where reasonably possible.

Lost Parcels

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We may need to lodge an enquiry or investigation with the postal or courier provider before determining the appropriate resolution.

Depending on the circumstances, this may include locating the parcel, arranging redelivery, providing a replacement or providing a refund where required.

This does not limit any rights available to you under applicable consumer law.

Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide your order number, clear photographs of the damaged item, photographs of the product packaging, photographs of the shipping carton or mailer, and a description of the damage.

Please retain all packaging until we have reviewed your claim.

Damaged-item claims will be handled in accordance with our Returns and Refunds Policy and applicable consumer law.

Delivery Delays

We make reasonable efforts to process and dispatch orders promptly.

However, delivery may occasionally be delayed due to circumstances outside our reasonable control, including severe weather, flooding or natural disasters, transport disruptions, courier operational issues, industrial action, international border delays, customs processing, peak-season demand or public holidays.

Where practical, we will provide updates when we become aware of a significant issue affecting delivery.

Risk in Goods

Risk in the goods passes to the customer upon delivery to the nominated delivery address, to the extent permitted by law.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable consumer protection legislation.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

Any changes will be published on our website with the updated date.

The version that applies to your order will generally be the version in effect at the time your order is placed, unless otherwise required by law.

Related Policies

This Shipping Policy should be read together with our:

  • Terms of Service

  • Returns and Refunds Policy

  • Privacy Policy

These policies provide additional information about your rights, responsibilities and purchases from BenzVendz Australia.

Contact Us

If you have any questions regarding shipping, tracking, same-day local delivery or your order, please contact:

BenzVendz Australia
Email: info@benzvendz.au
Website: https://www.benzvendz.au

Please include your order number when contacting us about an existing order so we can assist you more efficiently.